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( For retirees of the new Air Canada family)
Number 599a Special June 29th, 2001, We first Published in October 1995
Chief Pilot - Vesta Stevenson - Co-pilot - Terry Baker
To get in touch with either editor/pilot our email address is
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. Must know!
From the desk of Diane Carignan - Editor 'Horizons'
Employee & Industry Travel—Personal Travel News
June 2001
This July, you’ll see changes made to the way you travel.
With the single Airline Operator Certificate (AOC) in Air Canada’s possession, and the removal of the CP code, maintaining separate boarding priorities is no longer required.
From a Management perspective, we were cautious and maintained the different boarding priorities, simply because we didn’t want the Company to be perceived as influencing seniority-related decisions. After consulting various groups, and advising each Union’s leadership team, we are proceeding with a number of changes to the employee travel policy, including harmonization of boarding priorities.
Please don’t call the Employee Call Centre or General Reservations for more information—read this document thoroughly and make sure your eligible family members, parents, and travel partners are aware of these changes and their impact. We’ve posted this document on the Employee & Industry Travel Aeronet site.
Upcoming changes—highlights
July 4
Harmonized boarding priorities for personal travel.
In July
Speech Recognition and Employee Travel Website will be updated to
Reflect the new harmonized boarding priorities
Provide access for self-ticketing former active and retired Canadian Airlines employees
Include enhancements, such as French language option and the ability to list parents and partners for travel.
September 1
Service charge increase for personal and parent/partner trip passes
New limited allotment C1/J10 boarding priority for active employees —trial period until January 11, 2002.
Harmonized personal boarding priorities—mainline travel
Effective July 4, we will no longer differentiate between mainline operating carriers. All active and retired Air Canada employees, former active and retired Canadian Airlines employees, and widows/widowers will travel on Air Canada mainline flights with the same boarding priority for personal travel—e.g. C2/Y10—regardless of flight series. Boarding sequence will be based on boarding priority and Company service date.
Personal boarding priority for Air Canada employees on Air Canada Regional flights remains unchanged at C4/Y10. Air Canada Regional employees will continue to travel with a C4/Y10 boarding priority on Air Canada mainline flights. At this time, Speech Recognition and the Employee Travel Website are not available to Air Canada Regional personnel.
Other important facts:
Cardholder Information Profiles (CHIP) will be updated by July 4 to reflect these changes
When travelling after July 4, indicate your Air Canada employee number and ‘AC’ in the employer box on the trip pass
If you’ve already listed for travel after July 4, travel priorities will automatically be adjusted to reflect the travel priority change. Calling the Employee Call Centre or General Reservations won’t be necessary to make this kind of adjustment
If you’re a non self-ticketing active or retired employee or widow/widower, call the Employee Call Centre toll free from anywhere in North America at (800) 413-1113 to order trip passes
For Family Affair reservations, call General Reservations, toll free from North America at (888) 247-2262
Employees based at international locations should call their local Reservations office.
Air Canada employee ID/travel cards
To reflect the new harmonized boarding priorities for personal travel, Air Canada employee ID/travel cards will be issued to former active unionized and retired Canadian Airlines employees who are currently using a Canadian Airlines card. Cards will be issued by the Employee & Industry Travel team prior to December 31, 2001. Once received, use the new card to check in with the self-service Express Check-in kiosks.
New Air Canada employee ID/travel cards will not be issued to individuals who already have one.
Speech Recognition and Employee Travel Website—must use it for personal travel plans
We’re implementing enhancements to Speech Recognition and the Employee Travel Website. In early July, all self-ticketing active and retired employees, and widows/widowers will be able to check and list for flights for themselves, eligible family members, and parents, in English or French, using Speech Recognition and/or the Employee Travel Website. For the moment, Speech Recognition will not accept partner travel listings—they must be made on the website.
From July-October, new users will be eligible to win one of two pairs of positive space tickets to any Air Canada mainline destination, and other prizes, when they use Speech Recognition or the Employee Travel Website to make travel plans.
In July, all Air Canada employees will receive a letter outlining these enhancements, including a Personal Identification Number (PIN). If you’ve lost or misplaced your PIN, or have questions about Speech Recognition or the Employee Travel Website, call the Employee Call Centre. Former active and retired Canadian Airlines employees can use this technology once they receive the letter. All mainline employees must use these automated services for travel listing.
Service charge increase—in effect September 1
Over the years, various costs, including passenger handling and fuel, have increased. As a result, effective September 1, service charges for personal and parent/partner travel on Air Canada mainline, Air Canada Regional, and Tier III carriers will increase.
Per zone, personal travel will increase by $5, and parent/partner travel by $10 for travel beginning on/after September 1. Foreign currency amounts have been adjusted to reflect this change. Service charges exclude applicable taxes.
Zone 1Zone 2Zone 3
Personal travel (using T421 trip pass)$25$35$55
Parent/partner travel (using T423 trip pass)$70$100$160
Note: Tier III carriers are Air Georgian, Calm Air, and Central Mountain Air.
Annual improved boarding priority privilege—C1/J10 priority for active employees—coming September 1
On a trial basis, from September 1-January 11, 2002, we’re introducing a new, limited allotment higher boarding priority privilege. With this C1/J10 priority, active employees, spouses, and eligible dependants will have a better chance to get to that special family reunion or take a long-awaited family holiday. Please note: children under 11 years travel with a C1/Y10 boarding priority, while children 12 years and over with a C1/J10 priority. Parents/partners and retirees aren’t eligible to use C1/J10 privileges.
This new once-a-year, higher priority ticket allows you to register on the standby Executive First®/Executive Class® list. Its cost per zone will be—Zone 1 will cost $70, Zone 2 $100, and Zone 3 $160 per ticket, plus applicable taxes. In a number of cases, the C1/J10 ticket can be less expensive than the cost of an ID80. Travel dress code rules apply for seating in business class.
Tickets with this new priority must be requested through the Employee Call Centre, toll free from anywhere in North America at (800) 413-1113, at least seven days prior to departure. Tickets can be issued by the Employee Call Centre or picked up at a nearby airport ticket counter during employee ticketing hours. Employees based at international locations should call their local Reservations office. Similar to ID80 tickets, they must be purchased and paid for in advance with a major credit card.
Once ordered, you cannot downgrade your priority to C2/Y10 at the airport, even if the business class cabin is full. Send your completely unused C1/J10 ticket for a refund to Refund Services, 355 Portage Avenue, Winnipeg, MB, R3B 2C3 or Winnipeg 3859, or present the ticket at the airport ticketing counter during employee ticketing hours. Allow four-six weeks for processing. Partially used tickets are non-refundable. Unused tickets can’t be re-instated to your CHIP allotment.
If you use this priority upgrade when travelling with a travel partner, his boarding priority will be upgraded to a C2/Y10 boarding priority—travel partners do not travel with a C1/J10 boarding priority. As an example, if travelling with five partners, up to two travel partners can travel at a C2/Y10 boarding priority when accompanied by the employee, while the other three travel partners will be assigned a C5/Y10 boarding priority.
New look trip passes—phased-in introduction
Intended to make travel easier for the traveller or the employee processing the trip passes, new, colourful trip passes for business and personal use, will be introduced on a gradual basis, once current trip pass stock is depleted.
General information
For more information about these travel policy changes, consult CIC*80, pages 20, 128, 180, and 440 or contact Employee & Industry Travel toll free from anywhere in North America at (866) 473-4732 or e-mail
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