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Singapore Airlines launches Digital Connection Service. The Star Alliance Connection Service was introduced in 2017 to facilitate time critical flight connections between Star Alliance member airlines and, until now, has required dedicated staff support to assist affected passengers in transferring between flights. The digital version of the Star Alliance Connection Service embeds in the participating member airline’s mobile app, providing updated transfer information and intuitive navigational services through the customer’s smartphone at major hub airports, without further intervention. Information provided by the digital version includes the optimum route from the arrival to the departure gate, as well as distance and time needed to get there. In the case of critical connections, passengers receive a digital express connection card that allows expedited passage through certain checkpoints. Source: www.staralliance.com/en/news |
